🚚 Shipping, Returns & Refunds

At Hoomiu , we treat every order with care and attention — we want your experience to be simple, safe, and without surprises.

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📦 Shipping

Fast processing
All orders are prepared and shipped within 3 business days after payment confirmation.

Delivery times
The average delivery time is 10 to 15 business days , depending on your location.
Our products are shipped directly from our international partners , with real-time tracking.

Free shipping
We offer free shipping on orders over $50 .
For orders below this amount, the shipping cost is calculated automatically at checkout.

International deliveries
We ship to Portugal, Europe and several other countries .

Delays and exceptions
Delivery times may vary due to external factors (customs, holidays, strikes or weather conditions).
But don't worry — we track every order until final delivery.

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🔁 Returns and Refunds

We want you to be 100% satisfied with your purchase.
If something doesn't go as you expected, we're here to help.

Return period
You can return your product within 30 days of receiving it .

Conditions​
The item must be in perfect condition , showing no signs of use, in its original packaging , and with proof of purchase.

- Return costs
The customer is responsible for the return shipping costs.

- Reimbursement
Once we receive and verify the product, we will issue a refund for the product value using the same payment method.
(The initial shipping cost is non-refundable.)

Is the product damaged or defective?
You send us an email within 7 days of delivery , with photos of the item and the packaging, and we will resolve the issue quickly.

📩 Contact email:
hoomiussuport@gmail.com

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💙 Thank you for trusting Hoomiu — we work every day to ensure your shopping experience is safe, transparent, and enjoyable.

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